Value Stream Mapping
Value stream mapping (VSM) is a business management method for improving process control in production and service. It is also called value stream recording of an actual state.
This first process step of the so-called value stream management provides a model of the material and information flows of the individual value streams.
The analysis identifies non-value-added processes. In the design approach below, an improved value stream is designed as part of a value stream design that eliminates non-value-added activities and unnecessary downtime. The comparable approach in service management does not minimize the waiting times, but the individual waiting times between the tasks.